Is apartment building management a job?
1.The role, position and importance of the building management profession:
Due to the high speed of urbanization, the demand for roads, buildings ... has developed strongly; In addition to investors or units with long-term leases that require more professional management services, the labor market has emerged as a building management profession.
Facing the continuous development of Vietnam's economy, high-rise buildings, residential areas and commercial areas are increasing to meet the needs of residents and businesses in the City and all the country. Owners or building management want their buildings to operate efficiently, use rates are high, operating and maintenance costs are economical but still bring stability.
Building management - An area that requires careful, thoughtful, detailed and high professional responsibility. The job of a manager needs to know many things, from simple to complex. Know everything from the house to the activities of the people, interested in big things to the smallest.
Each building, each type of building, customer object, ... creates different nuances in the way of management, behavior and situation handling. It can be seen now that the way the apartment is assessed is how good the apartment's service is, but even a high-class apartment cannot avoid unexpected incidents.
Meanwhile, building management by experience in countries is a specialized field, even a service business with a scientific process to ensure the service quality of a building from structure, architecture, fire protection systems, elevators, electricity, water to utilities such as sanitation, trees and other value-added services.
Effective building management enhances competitive advantage for businesses and real estate value. The process of urbanization in big cities has led to an increasing demand for housing and effective building management. However, the residential land area in urban areas has been increasingly narrowed, the only solution to the housing problem is the introduction of apartment buildings, office buildings ... The real estate market is increasingly more dynamic and fierce competition, requiring buildings to meet the essential requirements in which building management is one of the key factors that decide on a home buying choice. of cutomer.
2. What is building management?
The management of buildings is understood as managing and operating models from small to large scale such as inns, rooms for rent, serviced apartments for high-rise apartments, commercial centers or special areas. feuding like administrative buildings.
Building management is a service business that follows the scientific process to ensure the service quality of a building from hardware such as structure, architecture, fire protection system, elevator, electricity, water to utilities such as cleaning, greenery and other value-added services: leasing, labor management, resolving disputes among customers ... ”.
The building manager will provide services, labor, monitor them for security, hygiene, transactions with tenants, operate electricity, water, maintain, maintain the building to the building. Good performance, high efficiency business. Because of such many areas, building management and operation will become more effective when building managers are equipped with the basic foundations of building management and operation, each of whom responsible for a separate segment, tracking system helps the highest management know the repair details, needs of each customer.
Building management to ensure all activities of the building take place with the best quality, safest. Including some or all of the following activities: Ensuring security and order; Cleaning service; Managing and taking care of customers, internal, external, personnel, supervising activities; Operating, maintenance and preventing incidents of the entire building technical system; Marketing ... This helps investors save costs while ensuring services are provided professionally.
a– Financial management: In each building, customers must pay a monthly management fee. These management fees combined are not a small number and are given to management. On behalf of customers, management is responsible for financial management clearly and in accordance with the needs of customers in the building. In addition to paying for electricity, water in the building, there are also cleaning expenses for shared areas such as corridors, lobbies, etc. or repair costs, sanitation staff salaries, and salaries. guard,…
b– Personnel management: Each building needs a different number of employees for each position. How to recruit and reward and punish for reasonable staff is the work of the building management. In addition, management also needs to monitor the activities of employees to ensure that employees comply with work requirements.
c– Customer management: Building management is also responsible in customer management. From customer care policies to dealing with guest requests, it is the responsibility of the building management. How to retain customers, make customers happy without affecting the interests of the investor or the common interests of the building is a problem that always makes managers headache.
d– Maintenance of technical systems: A building is often installed with many systems such as ventilation systems, electrical systems, water systems, pccc systems, etc. These systems need to be checked and maintained. periodically with the aim of ensuring the smooth operation of the systems.
e– Building Management Services: A harmonious combination of advanced building operation (M&E) technology with advanced systems, customer management, professional office services and staff Professionalism will bring investors effective exploitation of assets, creating trust and peace of mind for customers while improving the value of their assets. In addition, real estate brokerage and marketing will assist in finding tenants and real estate buyers. There should be more professional units providing full-service building management services to help the Investor right from the first stage of project planning, to deployment and commissioning, as well as transparent exploitation. lifetime of the building.
Effective building management is a job that requires a high level of coverage but also needs to pay attention to the meticulous details that help ensure customer satisfaction. Currently, all buildings have a management board responsible for all operations and management in the building. However, not all management boards are capable of undertaking and performing this difficult task.
Management board must always be a close team in every day-to-day affairs of the building from the usual living services: electricity, water, elevators, parking lots ... to customer care, public book management. debt, rental contracts ... or problems arising in a residential area need to communicate and solve with residents so quickly and effectively.
With such specific characteristics and dense workloads, management requires building management processes so that all activities take place smoothly and effectively. However, as mentioned before, this work has not been through any formal training model, so the inadequacy and inefficiency of goods management is inevitable. The practical situation raises the problem that requires supportive solutions to help optimize this business.
3. Building management - still not considered a profession?
Before the development of the economy, buildings grew up with architectural designs, modern equipment, requiring the operation and management of a professional building became urgent. To do so, there must be personnel operating and managing the building effectively. In Vietnam, new building management is known, while countries with developed infrastructure have become specialized training in this field. Real estate management services in Vietnam are not highly professional; Building management services in Vietnam are not yet considered a profession, while the professional real estate industry requires a higher demand for knowledge and services.
This statement is not wrong, but once the market has demand, the supply will grow accordingly, which is why, although it is not considered a profession, the building management has now been interested by many people.
4.To become a professional manager, a building manager?
The management and operation of the building requires a lot of knowledge and skills such as engineering such as electricity, water, regulations as well as procedures for fire protection conditions, legal regulations, leases and many issues. Nameless threads arise when operating a building. However, in Vietnam, there is still no training program suitable to market demand because the content of teaching is not practical, trainees need to be scrutinized in reality.
In addition, the profession of building management has not been considered as an industry that needs to be taught, all the knowledge and knowledge that building managers have is largely due to word of mouth, people who are ahead of the direction. guide for latecomers and no formal textbooks in this area.
In real estate management services, it is necessary to subdivide and evaluate each element such as real estate management, facilities management and financial management. The building management specialist must have knowledge of: finance, marketing, law and engineering. And the building management team needs to participate in the project right in the construction stage to be able to set up the management system as well as the personnel structure.
Based on the above criteria, plus the sharing from people working in building management, if you want to become a director (head) of building management, you must have knowledge of all areas to be able to operate the system from software to personnel smoothly. In addition, you must have the planning skills, as well as know how to deploy the work on schedule. At the same time, it is necessary to have budget management skills, negotiate with contractors, suppliers, attentiveness, sharp observation to train and encourage employees to work besides negotiating skills with customers and able to withstand high pressure. If only an employee, the knowledge requirements as well as job responsibilities will be lighter.
However, regardless of the position, if you want to work in the building management industry, you must have good presentation skills, good communication, agility, agility at work, under pressure of work, yes. High sense of responsibility, ability to work independently.
In order for a job to be considered a profession, the following factors are needed:
-When it is a job requires the person to perform full-time.
-When the first training school for that job was established.
-When a local / national career association is established.
-When the code of professional ethical rules, including the code of conduct is adopted.
-When a federal / national law on that profession is established, passed.
Considering the above concept, building management is not considered a profession. Two pressing issues are posed here:
Firstly, it is necessary to build a vocational training system, which focuses on theoretical training associated with practice.
Secondly, it is necessary to build Vietnam Association of Building Management and localities.
Only then, the building management will be recognized as a profession and we, the practitioners of Vietnamese building management, will not be weak at home. That requires us to act!
